January 2, 2008

Mr Landa,

I’m writing to tell you of the outstanding assistance I received from your Service Department employee, Michelle Whited, during the holidays.

She answered my “emergency” call about my heating/cooling system concerns and quickly removed my worries with her kind and knowledgeable effort, assistance and solutions — including a follow-up phone call and appointment for service, etc.

I very much appreciate all her efforts. She is an asset to your business and I just wanted to let you know.

Most Sincerely,

Janice Sweeney