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Simpson Sheet Metal
2833 Dowd Drive
Santa Rosa, CA 95407
(707) 576-1500 Business
(707) 576-1639 Fax
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Dear Jeff,
I want to express my appreciation for your kindness and consideration last week when it came to correcting a water condensation problem in the basement of our building. Your serviceman, Phil, was so cooperative and clear as to the problem and his recommendation. It seemed like your company considered the issue and, using goodwill, fixed the problem without cost to us and very promptly. Both speak well of a company that cares about fairness to its customers and the long term arrangements we have together to maintain our heating and air-conditioning systems.
Sincerely yours,
Marsha Jacobs, CFO
PsychStrategies, Inc.
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